Service Department Administrator

Job Description

Medical Supply Company require an experienced Office Administrator for their Service Dept. to be based at their office and warehouse in Mulhuddart, West Dublin with on-site parking. The candidate must have excellent communication and computer skills. We require a flexible candidate who is a team player.

Job Responsibilities

  • Field Internal and External calls for the Service Dept. and issue Service Desk Tickets
  • Assist with scheduling calls for all engineers and ensure all service reports are complete
  • Assist Head of Service with issuing quotations and service contracts for customers
  • Assist with Service Call reports
  • Manage warranty claims
  • Liaise with sales team regarding tenders involving Service
  • Issue PO’S and Invoices and assist accounts dept with all aspects of Service Invoicing
  • Assist with ordering spare parts and stock control
  • Assist with INAB preparation and audit reviews
  • Provide Technical support to engineers, maybe assist with software upgrades on equipment from time to time
  • Assist Service managers with promotion of new business and liase with marketing Dept where necessary
  • Assist with updating procedures and introducing new systems

Qualifications

  • Be proficient in MS Office applications (Word, Excel) in an office administration environment.
  • Be proficient in Microsoft Office email system or equivalent.
  • Academic – Leaving Certificate or FETAC Level 5 or equivalent at a minimum.
  • Strong inter-personal and communication skills, both written and oral.
  • Ability to work on own initiative to get priority tasks completed.
  • Ability to work as a key member as part of a multi-disciplinary team.
  • Experience working with a Service Department or in a scheduling role is preferable but not essential.
  • Experience working with the Service Module on SAP or a similar ERP system preferable.

This is a full-time role, hours are 9.00am to 5.00pm Monday to Friday. All candidates must be eligible to work in the EU.

Still Interested?

Apply Here Download Job Spec